Datenschutzerklärung
Introduction
Stuffy operates this store and website to give you — our customer — a smooth and enjoyable shopping experience (the "Services"). We're powered by Shopify, which helps us deliver these Services to you. This Privacy Policy explains how we collect, use, and share your personal information when you visit, shop, or get in touch with us. If there's ever a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy takes precedence when it comes to your personal information.
Please take a moment to read this policy. By using our Services, you agree to the practices described here.
What Personal Information We Collect
- Contact Details — your name, billing address, shipping address, phone number, and email.
- Payment Information — card numbers, account details, transaction records, and payment confirmations.
- Account Information — your username, password, security questions, and preferences.
- Order History — items you've viewed, added to cart, purchased, returned, or exchanged.
- Messages — anything you share when contacting our support team.
- Device & Technical Info — your IP address, browser type, device details, and unique identifiers.
- Usage Data — how and when you browse and interact with our store.
Where We Get Your Information
- Directly from you — when you create an account, place an order, or contact us.
- Automatically — through cookies and similar technologies when you visit our site.
- From service providers — third parties who help us run our store and process orders.
- From partners and other third parties.
How We Use Your Information
- To fulfil your orders — processing payments, arranging shipping, managing returns, and keeping your account up to date.
- To improve our store — personalising your experience and making our Services better over time.
- For marketing — sending you emails, SMS, or relevant ads based on your interests (you can opt out anytime).
- For security — detecting fraud, protecting your account, and keeping our platform safe.
- To communicate with you — responding to questions and providing customer support.
- For legal reasons — complying with laws, responding to legal requests, and enforcing our policies.
Who We Share Your Information With
- Shopify and our service providers — for payment processing, shipping, data storage, analytics, and customer support.
- Marketing partners — to show you relevant ads across the web.
- Third parties you authorise — for example, when using social login or requesting delivery to a third party.
- Our affiliates and corporate group members.
- Legal or regulatory bodies — when required by law or to protect our rights and the safety of our users.
Our Relationship with Shopify
Our store is hosted by Shopify. Shopify collects and processes information about how you use our Services to help us run and improve them. Your information may be shared with Shopify and transferred to third parties outside your country.
To learn more about how Shopify handles your data, visit the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/app-users. You can also manage certain rights via the Shopify Privacy Portal at https://privacy.shopify.com/en.
Third-Party Links
Our store may contain links to third-party websites. We're not responsible for their privacy practices or content. We encourage you to review their policies before sharing any personal information.
Children's Privacy
Our Services are not intended for children. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you believe a child has provided us with their information, please contact us and we'll remove it promptly. We have not knowingly sold or shared the personal information of anyone under 16.
Security & Data Retention
We take reasonable steps to protect your information, but no system is completely secure. Please avoid sending sensitive information through unsecured channels. We keep your personal information for as long as needed to provide our Services, meet legal obligations, and resolve any disputes.
Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Delete your personal information.
- Correct inaccurate information.
- Receive a copy of your data or have it transferred to another party.
- Unsubscribe from marketing emails at any time using the link in our emails.
To exercise any of these rights, contact us using the details below. We won't discriminate against you for doing so. We may need to verify your identity first. We'll respond as required by applicable law.
For rights related to Shopify's processing of your data, visit https://privacy.shopify.com/en.
Complaints
If you have concerns about how we handle your data, please reach out to us first. You also have the right to lodge a complaint with your local data protection authority.
International Data Transfers
Your information may be stored or processed outside your country of residence. Where we transfer data outside the EEA or UK, we use recognised safeguards such as standard contractual clauses or equivalent mechanisms approved by the relevant authority.
Updates to This Policy
We may update this Privacy Policy from time to time. When we do, we'll post the revised version here and update the "Last Updated" date. We'll notify you of significant changes as required by law.
Contact Us
Questions about this policy or your personal information? Get in touch at stuffyshopy@outlook.com or via Telegram @interestingperson2, Hong Kong SAR.